• Terms and conditions

    Adventure Partners Terms and conditions

    1. Registration for Events & Payments

    You can register for Adventure Partners’ courses, trips, and other events through our website. The participation fee is paid at the time of registration, which secures your spot. For multi-day trips and courses (typically over a weekend), registration is completed by paying a booking fee online. The remaining balance is charged between 1–60 days before the event, depending on the specific trip.


    Some of our products, such as the TransAlp cycling adventure and the Mont Blanc climbing week, include third-party accommodation services (hotels and mountain huts). As a travel organizer, we have placed a statutory travel guarantee with the Finnish Competition and Consumer Authority in accordance with the Package Travel Act.

    Our online store offers a wide range of modern payment methods. You can also pay partially or fully using sports and wellness benefits (ePassi, Smartum, etc.). If you wish to pay using one of these benefits, transfer the desired amount to our account listed under “Adventure Partners.” Once we receive your payment receipt, we will send you a digital gift card of the same value, which you can then use to register for any of our events through our online store.

    2. Event Confirmation
    At Adventure Partners, we prioritize running all events as planned. However, if we must cancel or reschedule a course, trip, or event due to low registration numbers, staff illness, or other unforeseen circumstances, participants may choose either to cancel their registration or transfer their payment to another Adventure Partners product.

    3. Liability & Insurance
    Our staff are covered by a professional liability insurance, which includes guidance, equipment, and venue-related responsibilities during the event. Participants are personally responsible for all other damages or accidents and should ensure they have adequate personal accident and travel insurance.
    We strongly recommend that all participants have valid travel insurance that covers cancellations due to illness and accidents during courses, mountain trips, or sea-based adventures. For mountaineering trips, your insurance must cover glacier travel and high-altitude conditions. For cycling trips, make sure your insurance also covers injuries and accidents related to cycling.

    4. Cancellations & Changes
    For domestic events lasting up to one day, cancellation must be made via email at least 10 business days before the start of the event. A processing fee of €40 / person will be charged, and the rest of the participation fee will be refunded. If cancelled less than 10 business days before the event, the fee will not be refunded. However, you can transfer your booking to another Adventure Partners product free of charge up to 10 business days prior to the event.
    If you are unable to attend due to a last-minute reason such as illness, you may transfer your spot to another person.


    These cancellation terms do not apply to the Pallas Finnish Championships in Ski Mountaineering (SM-skimo) ski touring event. For this events, participation fees are non-refundable, but you may always transfer your registration to another person.


    For multi-day events, both domestic and abroad, cancellations must be made via email at least 60 days before the start date. A €40 processing fee will apply. Most of our international trips include a non-refundable reservation fee payable upon registration. Paying this booking fee constitutes a binding registration and reservation fees are not returned if customer cancels the trip.


    If the cancellation occurs 30–59 days before the event, 50% of the total participation fee will be refunded. If cancelled less than 30 days before the start of the event, no refund will be issued. You may, however, transfer your registration to another person.

    Travel Insurance We recommend our clients to take out travel insurance, which may cover cancellation costs, for example in case of illness or other force major situations.

    5. Accommodation Booking Terms
    Reservations made via Adventure Partners webshop is binding .

    More than 60 days before arrival: the payment will be refunded.
    Less than 60 days before arrival: the booking fee will be retained in full.
    1 December–15 April: bookings are always binding and cannot be cancelled.
    No-show: the full accommodation price will be charged.
    We recommend taking out travel insurance, which may cover cancellation costs, for example in case of illness.

    Check-in and Check-out
    Check-in is by 17:00 and check-out by 11:00, unless otherwise agreed.
    The access code will be provided on the day of arrival.

    Accommodation Rules
    Guests must comply with the house rules and keep the accommodation tidy. Rental is not for commercial use and parties are not allowed. Maximum guest number for the accommodation can not be exceeded.


    Pets are allowed only in designated properties and may be subject to an additional fee.
    Guests are responsible for any damage they cause and must report any damage or deficiencies immediately.
    The number of guests may not exceed the number stated in the booking. Additional guests may incur an extra charge or result in cancellation of the booking.

    6. Equipment Rental

    Rented equipment such as freeride and mountaineering gear must be returned in the same condition as it was when received. Normal wear and tear is considered part of the rental and does not incur any additional charge. The renter is responsible for and agrees to compensate Adventure Partners for any damage beyond normal wear and tear.

    7. Pricing Errors
    Obvious pricing errors may be corrected. If a booking has been made at an incorrect price, the client will be offered the option to cancel free of charge or accept the corrected price.

    8. Guidance & Customer Support
    We’re happy to provide more information about our products and help you with practical arrangements for our courses, trips, and events. If you’re unsure whether a particular trip or course is right for you, don’t hesitate to contact us. We’ll help you choose the option that best suits your skill level and goals.
    Participants will receive practical instructions via email before the course begins. For mountain trips, we also host pre-trip info sessions via Microsoft Teams.
    Email: outofoffice@adventurepartners.fi
    Phone: +358 50 487 1373

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